Public Relations: Don’t Just Articulate…Resonate

PR messaging

One of the more common problems I’ve seen when it comes to public relations messaging is that while many messages tend to contain all of the right information and make all the right points, they don’t resonate with people.

More to the point, their creators are great at articulation, but they don’t know how to make those same messages relatable to the targeted audiences.… Read the rest

Pause This Memorial Day to Thank Someone Who Died for Your Freedoms

Memorial Day has become a lot of things, but as its very name implies, it’s not intended to be any of those things.

It’s a three-day weekend, the official start of summer in America, a chance to picnic with friends and family. Barbecue and cookout season is in full swing. What’s your favorite grill recipe?

It’s a day for parades, and perhaps a visit to the cemetery to remember our lost loved ones.… Read the rest

Issues Management: Choose Your Words Carefully

Words have power

When you are faced with the need to manage an issue on behalf of your organization, choose your words carefully. This may sound like I’m telling you to be careful not to use certain words that may offend, which is partially true, but if this is all you take away, you’re setting yourself up for defeat.… Read the rest

Media Relations: Getting Started

starting gate

One of the more common questions new clients have when it comes to media relations is, “How do we get started?”

Here’s a quick summary.

Information-gathering/Discovery – Anyone who’s a fan of legal or crime dramas is familiar with the term “discovery.” This is the phase of the legal case where the attorneys work to ‘discover’ as much information about the case as possible.… Read the rest

Media Relations: What to Do When There is Nothing to Pitch

news droughts

A lot of media relations programs stagnate when the organization has nothing new to talk about. PR teams sit and wait for something to happen so that they can create a news release or a news alert. They wait for the organization’s management or the client to tell them something new is happening or about to happen within the organization.… Read the rest

Media Relations: Don’t Guarantee Specific Media Results

media relations

Let me tell you about two situations where companies wanted me to guarantee specific media results. Both were foreign-owned firms, which is relevant from a media culture perspective.

The first one was a steel service center that sold piping for industrial uses. It had approached me about possibly working with them on public relations matters in the U.S.  … Read the rest

Creating Personas: Know Your Targeted Audience

marketing personas

It doesn’t have to be a guessing game.

A few quick words about getting to know your targeted audience. Whether your organization has been around for a while or it’s a start-up, one of the oftentimes missed opportunities is to really dig in, identify and get to know your targeted audience or market.

In the communications business, this focus gravitates to the creation of the persona or avatar of your ideal stakeholder and targeted audience. … Read the rest