It’s 2020: Time to Take Charge of Your Narrative

If you want a snapshot of the state of the media today, consider this. Kylie Jenner has 181 million Instagram followers. Her sister Kim Kardashian-West has 176 million Instagram followers. Their sister Kendall Jenner has 132 million Instagram followers. Three sisters who are famous for being famous – just three – have a combined 489 million Instagram followers.… Read the rest

Having Trouble Sleeping These Nights? Same here. That’s why I’m trying 10 o’clock office hours

This is going to be a short blog post.

This is not for everyone, but it may be for you. Given all of the challenges of late, there is a good chance that something is keeping you up at night with regard to your business.

We know how you feel. The people I partner with and I have had numerous conversations about the current challenges our clients face and the ones we all face together.… Read the rest

Is Now the Time for a Pandemic Impact Assessment?

The pandemic has changed things. States are reopening, businesses have already begun the process of returning to operation. It’s time to regroup and identify the challenges that lie ahead from a communications standpoint. There are questions:

  • How do our stakeholders feel right now? What are their plans? What’s their comfort level doing the things for which they rely on us?
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Bankruptcy Communications: One Question, 31 Answers

If the entire country opened up for business tomorrow without any restrictions, the residual effects of the shutdown on local economies throughout the nation would last for months to come as no small number of businesses come to terms with the fact that this hole is far too big for them to dig out of simply by opening their doors again.… Read the rest

Don’t be a “Holiday Inn Expert”

Surely, you’ve seen that series of Holiday Inn Express TV commercials. There is the one where a would-be surgeon is called out by a colleague in the operating room just after surgery.

“You’re not Dr. Stewart,” another doctor says to him after he removes his surgical mask. To which he responds matter-of-factly, “No, but I did stay at a Holiday Inn Express last night.”… Read the rest

Senior Level Counsel: Arm Yourself with the Right Questions, Not Just Answers

One of the biggest mistakes I ever made in the business of communications happened to me when I was a young account executive at a global PR firm. My client was the CEO of a logistics company. To describe him as tough-as-nails would be an understatement.

He’d taken on investor groups, regulators, unions and competitors with a bare-knuckle approach to business.… Read the rest

Why You Don’t See More People in PR Using Wheelchairs

If you and I were to meet in person, you’d have a good idea where I’m coming from on this topic, but if you were to read just about everything I’ve ever written, or if we only know each other remotely, this may come as a surprise to you. I have a disability.

Its onset happened gradually in my 40s and then it stopped.… Read the rest

Dealing with Rising Worker Stress in Workplace Communications

When I have helped organizations that have gone through restructurings, one of the more common internal communications challenges has been “survivor issues.” In other words, those employees who survived downsizings now face increased workloads, responsibilities, and related pressures in an environment where many are uncertain that their jobs are secure. Stress.

According to a new CareeerCast survey, roughly 78 percent of workers (nearly 8 out of 10) are feeling stressed.… Read the rest