Since 2018, I’ve produced over 230 episodes of the Shaping Opinion Podcast, which is released weekly. In all of those episodes I only had to go back and edit one after it was posted because I made the mistake of letting the guest name names.
More to the point, the guest told a few stories that were unflattering to the two or three individuals mentioned in our interview.… Read the rest
One of the exercises I’ve done in media training workshops is to ask participants to spend two minutes quietly writing down the answer to this question. In five words or less, what is the meaning of life?
Typically, it doesn’t take long for participants to get started, and in less than two minutes, most can tell you clearly and unequivocally what life is all about to them.… Read the rest
One thing that gets talked about a lot in the public relations business is crisis communications. You read articles like this one, perhaps you go to conferences or participate in webinars on the topic. You follow people on social media who give you a steady diet of crisis PR tips and tricks. But what is the current state of your crisis management readiness?… Read the rest
The biggest misconception about the NCAA Men’s Basketball Tournament, also known as “March Madness” is that it’s all about basketball. It’s not. If it was, fans would watch a lot more college basketball between December through March.
So, what is it about?
In a word, it’s about “community.”
Start with the annual rite of filling out a bracket.… Read the rest
One of the mistakes people make when they point out someone else’s hypocrisy is that they assume that everyone understands that the inherent inconsistency undermines the credibility of the hypocrite.
Years ago, that may have been more practical but not today.
One of the more glaring examples of this is when a group of students who don’t like a visiting guest speaker, so they decide to shout down that speaker when he comes to campus.… Read the rest
One of the biggest challenges in media relations is not only having the right spokesperson on a given topic but having enough subject matter experts (SMEs) to go around.
Not every organization or every media relations program can be solely reliant on one spokesperson for everything. No matter how large or small your organization, it may not be fitting for that one person to try to speak to everything.… Read the rest
You can’t predict the future, and with that in mind, you can’t predict every crisis before it may happen. But one of the things I’ve built into crisis planning over the years is an early-warning process for anticipating and identifying potential crises.
There’s no magic to it. Mostly, it’s a matter of constant vigilance and discipline in monitoring your own intelligence channels.… Read the rest
It’s hardly a secret that police departments at all levels are having trouble recruiting and retaining qualified and talented individuals.
Stellar police officers are opting to retire or just quit, frustrated over lack of resources or support they need to carry out their high-risk duties. Increasingly, good officers don’t want to chance doing what they’ve been trained to do, as they’ve been trained to do it, only to find themselves in the line of fire, literally and figuratively.… Read the rest
A while back, a client hired me to conduct a PR and brand audit of the organization. The process involved establishing a set of questions to be used in interviews with a cross-section of key stakeholders. This sort of research always serves to tell an organization how it’s perceived among those most important to it, how they process information, where they get it and more.… Read the rest
I didn’t have to wait until I started going to school to learn how to communicate effectively. That started from the day I was born, trying to make myself heard in a big Irish Catholic, blue-collar family in Pittsburgh. If you had something to say, no one was politely waiting for you to say it. You just had to say it, quick, sometimes loud, simply and clearly.… Read the rest