Five Ways to Change Someone’s Mind

persuasion

For as long as I’ve been in the business of public relations, the Holy Grail of communication is being able to change someone’s mind. To persuade that person.

To be sure, there are no full-proof techniques or magic tricks, but it is possible. As you might suspect, there are a couple of foundational ingredients you need before you can do so.… Read the rest

PR: How to Prepare for a Media Interview in 5 Minutes

crisis PR

Worst-case scenario…you are just told you have to do a media interview in five minutes. Far-fetched? No.

It’s not uncommon for reporters to call, send an email, text or even post something on social media that begs a quick response. Even if they aren’t specifically calling to request a formal interview with you, you know you or someone in your organization needs to talk to them…NOW.… Read the rest

Public Relations: Don’t Just Articulate…Resonate

PR messaging

One of the more common problems I’ve seen when it comes to public relations messaging is that while many messages tend to contain all of the right information and make all the right points, they don’t resonate with people.

More to the point, their creators are great at articulation, but they don’t know how to make those same messages relatable to the targeted audiences.… Read the rest

Public Relations and the Power of the Unexpected

pleasant surprise and PR

One of the hallmarks of good communications, good branding, good marketing, good crisis management and effective public relations is consistency. When people know what to expect from you – hopefully good things – your brand, your reputation and your effectiveness is enhanced.

When your stakeholders have the time to anticipate something good, and then you meet their expectations, the entire process works to deepen the impact of whatever you do.… Read the rest

Issues Management: Choose Your Words Carefully

Words have power

When you are faced with the need to manage an issue on behalf of your organization, choose your words carefully. This may sound like I’m telling you to be careful not to use certain words that may offend, which is partially true, but if this is all you take away, you’re setting yourself up for defeat.… Read the rest

Journalism: “Critics Say” is a Curious Reporting Device

Critics say

In a conversation with an old journalism school classmate one time, we talked about some of our pet peeves when it comes to reporting. She has been a long-time serious journalist, and I’ve been in the PR profession for just as long. That’s why we found it amusing that one thing that bothered both of us is when reporters frame certain allegations in their coverage with, “Critics say.”… Read the rest

The Teddy Roosevelt Speech that Every PR Professional Should Know

Man in the Arena

After decades of working with and dealing with the media on a wide range of topics and matters, one of the more common patterns I’ve noticed is something that President Teddy Roosevelt spoke about in his famous “Man in the Arena” speech. We’ll get to that in a bit.

Before we do, it’s important to understand what this has to do with the public relations business.… Read the rest

Do We Have to Be Right to Lay Claim to Freedom of Speech?

free speech

There is a shell game being played by a number of politicians, Big Tech executives, news media executives and journalists, and well-known PR people that goes like this:

  • The First Amendment exists to protect the news media’s right to free speech. Nothing should be done to inhibit a free press.
  • When Big Tech censors and bans users, it’s a private company and so it does not fall under the jurisdiction of the First Amendment when it comes to giving users freedom of speech.
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Business Ethics: Should Religion Stay in Its Lane?

Business Ethics

I’ve known a few people who’ve made a living as business ethicists and two of my problems with their tendencies are: 1) They tend to adhere to the ethics of relativity (but not really); and 2) They work hard to completely disassociate any religious or traditional moral code from business ethics.

To be sure, in this diverse world where people of many faiths come together to work, it would be inappropriate to try to impose a single religious code on all.… Read the rest