In a brief recent exchange with a former crisis communications client of mine, it dawned on me that it may be possible to enjoy a crisis experience. But you can be sure, I won’t let a comment like that sit without proper context.
First – the exchange. I asked him how he was doing. He said, “Couldn’t be better,” and then he mentioned that he had “really enjoyed” working with me.… Read the rest
As with any professional discipline, the way crisis communications is practiced can follow different approaches, or different schools of thought. This is particularly the case when it comes to crisis communications planning.
Just recently, I told a group of college students an old story for me of how I once had to rewrite a crisis communications plan where there was so much tutorial information up front that its Table of Contents appeared on page 36!… Read the rest