Civility: One Person’s Honest Opinion is Another Person’s “Disinformation”…and the Story of How Galileo Got Cancelled

One of the hot new terms you may see bandied about in 2021 is “disinformation.”

Its users see it as a label for calling out deceptive speech, oftentimes to discredit and sometimes to censor that speech. Critics see the increasing use of the term as a propagandist strategy used to marginalize anyone who might dissent from a general narrative.… Read the rest

What was Said in 2020 Stays in 2020

Are you ready for 2021? I am. There is no small list of things that I won’t miss about 2020, including some words and terms that are cringey reminders of what we’ve all just been through.

So, in 2021 I vow not to waste time on a few of them. These are a few words and terms I intend to leave behind me in 2020:

The New Normal – Let’s face it, the “new normal” is abnormal and will always be abnormal.… Read the rest

The Reason Media Relations is Not Transactional, It’s a Process

For people who haven’t managed public relations programs much, one of the more common points of confusion is over how much control we have in the media relations process, and ultimately how some stories get into the news and some do not. It’s the age-old issue of newsworthiness.

In my experience, the root of the confusion often traces back to the notion that PR is a transactional process.… Read the rest

The Missing Ingredient in Most Media Training Today

Let’s Change the Recipe

Over the years, I’ve done my share of media training, and in the course of that, I’ve gotten very familiar with how other media trainers operate and what we all have collectively accepted as conventional wisdom when it comes to media training.

For instance, find one media trainer who does not teach you to speak in sound bites, and I’ll … well … I don’t know what I’ll do, but whatever it is it will be unlikely, because media trainers teach you to speak in sound bites.… Read the rest

Senior Level Counsel: Arm Yourself with the Right Questions, Not Just Answers

One of the biggest mistakes I ever made in the business of communications happened to me when I was a young account executive at a global PR firm. My client was the CEO of a logistics company. To describe him as tough-as-nails would be an understatement.

He’d taken on investor groups, regulators, unions and competitors with a bare-knuckle approach to business.… Read the rest

Why You Don’t See More People in PR Using Wheelchairs

If you and I were to meet in person, you’d have a good idea where I’m coming from on this topic, but if you were to read just about everything I’ve ever written, or if we only know each other remotely, this may come as a surprise to you. I have a disability.

Its onset happened gradually in my 40s and then it stopped.… Read the rest

When You’re Tapped to be the Company Spokesperson

Let’s say your background and training is that of an engineer, or a sale exec, or a lawyer, or maybe an accountant, but here you are, your company has selected you to be spokesperson on a particular issue. Perhaps that issue is a pressing one and this situation has already reached high levels of intensity going in.… Read the rest

Even If Your Organization is Not On Social Media, It Could Face a Social Media Crisis

Let’s say your organization doesn’t have a Facebook page or a Twitter presence. You may assume you probably can’t get into trouble on social media.  Such an assumption would be a mistake.  Here is a quick rundown on five ways in which social media could erupt to bite you if you are not prepared:

An employee goes rogue on their own social media account.

Read the rest