So, you have one of the most talented people in your industry right under your roof. He’s a knowledgeable, insightful visionary who gives the organization a competitive edge. And he’s a manager, which means people skills is a part of the job. Problem is, that’s where he’s not a star.
Informally, and perhaps formally as part of the performance review process, you find that he’s building a reputation for himself as “difficult.”… Read the rest
Over the years when we’ve handled workplace communications issues, we have done research. Sometimes it’s been qualitative. Think employee focus groups. Other times it’s been quantitative. Think employee surveys.
When we do employee research, the purpose for each project may change but one thing almost never does. There is usually a credibility and trust gap between hourly or line employees and their immediate supervisors or front-line managers.… Read the rest