Buckle Up: How to Respond to Cancel Culture Bullies

While the term, “cancel culture” is relatively new, the concept is not. Anyone who has spent any significant number of years in crisis communications or crisis management has had to deal with forces working to destroy, ruin and cancel their targets.

As a result, we’ve developed effective strategies, tactics and approaches to situations where you or your organization is under unfair attack.… Read the rest

Who Gets to Judge “Civility?”

Comedian Steve Martin had a great line early in his career when he talked about the secret to becoming a millionaire. “First,” he said, “you get a million dollars…”

Isn’t that so true? How many self-help books or gurus are just like that? They skip right to the result but are scant on details of how to actually get there.… Read the rest

Is Your Review and Approval Process Killing Your Results?

I got an email today from a respected consulting organization that provided details on a recent ransomware attack that occurred over the July 4th weekend.  The rather polished e-news alert was robust in its information, but there was a problem. It’s two weeks too late, and I’ve already gleaned all of the information in the article from other sources when the news first broke.… Read the rest

Don’t Surrender in the Battle of Word Choice

It’s one of the most effective and common ways activists win public debates these days. They change the language. Whatever words or terms you are using today, they will change the words tomorrow and the words you say today, will not only be obsolete, but they will likely be deemed to be offensive. That means when you are quoted from anything you’ve said historically, you are not only wrong (according to their fluid standards), but you will likely be framed as morally and ethically bad, or at least uncaring.… Read the rest

Workplace Communications: The Downsides of Vaccine Mandates

One of the most basic tenets of crisis communications is to plan for the worst and hope for the best. With that in mind, through my work, I’ve been looking at the potential downsides of employer mandates of vaccination for the COVID virus.

If you read the news coverage, reports on vaccine effectiveness are generally positive, yet we are starting to see anecdotal stories of people who have had negative reactions which were more than temporary and that still remain.… Read the rest

Want to Encourage People to Get Vaccinated? Here are some tips.

If you’re like a lot of communicators right now, one of the challenges you may face is trying to encourage employees and others to take the COVID-19 vaccine when it’s available to them.

As the distribution of the vaccine continues and ramps up, your stakeholders will have the opportunity to get vaccinated, which can have a beneficial impact on them, their families and your organization.… Read the rest

It’s 2020: Time to Take Charge of Your Narrative

If you want a snapshot of the state of the media today, consider this. Kylie Jenner has 181 million Instagram followers. Her sister Kim Kardashian-West has 176 million Instagram followers. Their sister Kendall Jenner has 132 million Instagram followers. Three sisters who are famous for being famous – just three – have a combined 489 million Instagram followers.… Read the rest

Having Trouble Sleeping These Nights? Same here. That’s why I’m trying 10 o’clock office hours

This is going to be a short blog post.

This is not for everyone, but it may be for you. Given all of the challenges of late, there is a good chance that something is keeping you up at night with regard to your business.

We know how you feel. The people I partner with and I have had numerous conversations about the current challenges our clients face and the ones we all face together.… Read the rest

Is Now the Time for a Pandemic Impact Assessment?

The pandemic has changed things. States are reopening, businesses have already begun the process of returning to operation. It’s time to regroup and identify the challenges that lie ahead from a communications standpoint. There are questions:

  • How do our stakeholders feel right now? What are their plans? What’s their comfort level doing the things for which they rely on us?
Read the rest